How to download your fan data
If your channel is on our Promote package, you can access the Data Download feature, which allows you to download opted-in data about your fans.
Fans are incentivised to opt-in to sharing their information. They can simply share their email address, or if they complete their Data Profile you’ll have access to the following info:
- First name
- Last name
- Gender
- Date of birth
- Post/Zip code
- Country
Accessing the feature
If you are on the Promote package and Data Download is not available to you, please contact us on partnersupport@recast.tv to have this feature added to your channel. Please provide:
- A link to your privacy policy (we need to show this to fans who may want to share their data with you)
- Which channel admins can have access to data download (only those who need access should have access and are required to sign a data sharing agreement)
We will ask you to read and agree to our Data Sharing Agreement
Downloading the data
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- Navigate to the ‘Fans’ tab on Recast Publish
- Click the ‘Download’ button to download your fan data
This will download a protected zip folder, which will need to be unlocked with a password. The password is available below the download option. Paste the password into your unzip software to gain access to a .csv file. This file contains the information shared from each of your opted-in fans.
When downloading a new version, it will replace the version below and you commit to updating the data you hold as a result. This should be completed at least once every 14 days to keep the user data you hold up to date and adhere to all opt-ins and outs of your fans as per the Data Sharing Agreement.