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How to download your fan data

Last updated:
March 6, 2024

If your channel is on our Promote package, you can access the Data Download feature, which allows you to download opted-in data about your fans.

Fans are incentivised to opt-in to sharing their information. They can simply share their email address, or if they complete their Data Profile you’ll have access to the following info:

  • First name
  • Last name
  • Gender
  • Date of birth
  • Post/Zip code
  • Country

Accessing the feature

If you are on the Promote package and Data Download is not available to you, please contact us on to have this feature added to your channel. Please provide:

  1. A link to your privacy policy (we need to show this to fans who may want to share their data with you)
  2. Which channel admins can have access to data download (only those who need access should have access and are required to sign a data sharing agreement)

We will ask you to read and agree to our Data Sharing Agreement

Downloading the data

  1. Navigate to the ‘Fans’ tab on Recast Publish
  2. Click the ‘Download’ button to download your fan data

This will download a protected zip folder, which will need to be unlocked with a password. The password is available below the download option. Paste the password into your unzip software to gain access to a .csv file. This file contains the information shared from each of your opted-in fans.

When downloading a new version, it will replace the version below and you commit to updating the data you hold as a result. This should be completed at least once every 14 days to keep the user data you hold up to date and adhere to all opt-ins and outs of your fans as per the Data Sharing Agreement.