Troubleshooting
Due to the fact that each stream on your channel is its own event, they each have unique RTMP details. You can get the RTMP details for a stream up to 3 hours before the scheduled start time of the event.
It may take around 60 seconds for the stream to connect from your RTMP. Its possible you may need to give it some more time. You can always refresh the stream preview screen without issue. Its worth trying this to get the preview to appear.
Do you have geoblocking enabled on the event? In some cases you may be streaming to other countries but are restricted in the county you are streaming from. In this instance, the stream will be blocked on the fan site but you can still view it from Recast Publish by clicking the ‘view’ button next to the event.
Please contact the on-call tech op using the number you have been provided. We can reset a stream and get you up-and-running again.
Please contact the on-call tech op using the number you have been provided. We can aid in getting you up-and-running again.