Troubleshooting Video Issues
Why did my upload to Recast Publish not complete?
Most likely this was due to an interruption to your internet connection. Please try uploading the video again. If the issue persists, please check a few things:
- Is your browser up-to-date?
- Please try using Chrome or Firefox on PC, Safari or Firefox on Mac.
- If your issue is occurring on Chrome for Mac, we suggest trying another browser.
If you are still encountering issues, please reach out to our support email
Why does my video say 'failed processing'?
It’s possible there is an issue with the file you are trying to upload. Please follow these steps:
- Does the video play back correctly when viewed offline?
- Try a common video player (we suggest VLC) and scrub through the video.
- If there are blank frames or the video stops playing before the end, there may be an issue with the file.
- Does the video conform to the specifications we’ve listed above?
- In particular, please check whether the video is variable or constant frame rate. Variable frame rate videos may fail processing.
If you are still encountering issues, please reach out to our support email.
Still Need Help?
Please reach out to techsupport@recast.tv