Account settings and access

How do I reset my password?

You can reset your Recast password by following the steps below:

  1. Tap on the ‘Forgotten password’ button on the sign in screen.
  2. Type in your email address used when you set up your account
  3. We’ll email you a ‘reset password’ link (so check your emails and junk)
  4. Tap on the link, received by email and reset your password
  5. Use your new password to sign into your account

I’m having issues signing in

Check that Recast is available in the country you’re in here. If you’ve just joined, check your spam folder for the verification email. If you’ve forgotten your password, use the ‘forgotten password’ button on the sign in screen.

If you’re still having issues use our Live Chat on the site or drop helpme@recast.tv and email and we’ll get you sorted as quickly as we can.

 

 

How do I delete my fan account?

To delete your account, log in and click on your Recast profile, then click on the settings icon and select ‘Delete My Account’. Follow the steps to delete your account. If you need assistance, please contact us at customerservice@recast.tv.