Help & FAQs

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About Recast

  • About Recast

  • The platform

  • Publishers

  • Fans

About Recast

What is Recast?

Recast is a subscription-free streaming platform that’s resetting what it means to stream. Making access fairer, rewarding creators better, and connecting through content. Where fans pay creators per view, rather than the platform a subscription. And where up to 85% of the income goes directly to content publishers. A fairer split for creators and a fairer choice for fans.

 

How do I join?

Joining Recast is quick, easy and totally free. You’ll get 25 free Casts just for signing up! Simply click ‘join’, input some basic details or use your Facebook or Google login, we’ll send you a verification code via email or SMS to check you’re not a bot and that’s it – you’re in and can start watching right away.

Is Recast free to join?

Recast is free to join and you’ll be rewarded with 25 Cast Credits when you do. Cast Credits is Recast’s in-platform credit system. Casts can either be purchased or earned in-platform by watching ads, sharing videos or data, or by inviting friends to join.

Content is priced from just 1 Cast per minute (which is equal to 1p per minute). Every piece of Content has its price displayed in Casts, if you want to view a piece of content, simply click ‘Watch’ and the amount will be automatically deducted from your Wallet, you can watch the content immediately and as many times as you like.

The price of content is set by the Publisher of the Channel, not by Recast.

It’s free to have a Channel on Recast, if you’d like one, simple click on ‘Request a Channel’ and complete the form and we’ll get back to you within 48 hours.

Where in the world is Recast available to watch?

Recast is currently available in 90+ countries and territories and we’re expanding our global coverage regularly. For a full list click here.

Recast may be available in your country or territory but some content may not. Publishers have complete control over the distribution and availability of their content on their Channel and may choose to geo restrict some content to specific countries and regions only.

If Recast isn’t currently available in your country, please do drop us a line using the contact us form to let us know where in the world you are. We’re working on making Recast globally available.

I’d like to work for Recast - do you have any vacancies?

Recast is a great place to work! You can check our our latest vacancies in our Careers section.

What content is available on Recast?

Recast has more than 150 Channels all showing a mix of live events, live streaming, documentaries, replays, highlights, interviews, tutorials and much more across a vast range of sports and entertainment from around the globe.

The platform

What are Cast Credits?

Casts Credits are used to purchase content in Recast. One Cast is equal to 1p. Casts can either be purchased or earned in-platform by watching adverts, sharing videos or data, or by inviting friends to join. Your Recast wallet shows how many Casts you have to spend at any time. Remember, with Recast, up to 85% of everything you spend goes to the Publisher.

Can I cash out my Cast Credits?

Cast Credits are not refundable for cash equivalent. However if you feel you have made a deposit in error, please contact us on customerservice@recast.tv and one of our team will be happy to assist.

What is invite & earn?

You can earn Cast Credits by inviting your friends to join using your unique link.

What is share & earn?

You can earn Cast Credits by sharing content using your unique link.

What is watch & earn?

Watch & earn is where you watch adverts on Recast to earn Cast Credits in-platform.

Can I watch Recast on my TV?

Yes! You can watch Recast content on your TV either by connecting your laptop via a cable to your TV, using Google Chromecast or Apple Airplay.

Is Recast available as an app?

We’re not in the Apple App Store yet, but you can find us in the Google Play store. We’re a progressive web app, so you can access us from any device and you can add us to your homescreen like any other app.

Can I personalise the content I see on Recast?

You control the content you see on Recast. You can personalise your account by choosing the Channels you follow, via your account settings. You can also select the type of content you want to see via ‘Categories’ on the left navigation bar on the site, just tap the content you’re interested in – we’ll take care of the rest.

Can I still watch Recast if I travel abroad?

If Recast is available in the country you’re traveling to, you can watch. Here’s a full list to check.

 

 

I’ve run out of Cast Credits, how do I get more?

Go to your wallet and purchase more Cast Credits using a credit or debit card or Apple or Google Pay. Or earn Casts in-platform by watching adverts, sharing content or data, or inviting your friends to join.

Which devices can I watch Recast on?

Because we’re a progressive web app, you can watch anything on Recast anytime, anywhere using your phone, tablet, or laptop.

I’m having issues with a stream

Sorry to hear that. There are a few things you can try to resolve this issue:

  • Refresh the page.
  • Log out and Log in again.
  • Check if you’re using one of our recommended browsers: Safari (Apple devices), Chrome or Edge. If you’re not, please try a different browser.
  • Make sure your browser and operating systems are up to date.
  • Make sure if you are using a VPN or Adblocker that you turn these off.
  • Make sure you are on your own personal network.
  • Please make sure you have allowed your browser to use the audio and that your audio setup is working correctly for other sounds.

If you are still having issues, please contact us at customerservice@recast.tv

What currencies can I purchase Cast Credits on Recast?

You can currently buy Casts in British Pounds, Euros, US and Australian Dollars – we’re adding new currencies all the time.

Is Recast available in languages other than English?

Recast is currently available in English, Italian, Spanish (both Spanish and South American Spanish), Portuguese (Portuguese and Brazilian Portuguese), and Arabic – we’re adding new translations all the time.

Publishers

How do I create a Recast Channel?

If you’re interested in becoming a Publisher and having a Channel on Recast, just click on ‘Request a Channel’ and complete the form and one of our team will get back to you within 48 hours. If you want to learn more about how Recast works for Publishers, you’ll find lots of information in our Publisher section.

Is Recast available as an app?

We’re not in the Apple App Store yet, but you can find us in the Google Play store. We’re a progressive web app, so you can access us from any device and you can add us to your homescreen like any other app.

How do I close my account?

Email your request to remove your account to customerservice@recast.tv and we can take care of this for you.

Fans

How do I reset my password?

You can reset your Recast password by following the steps below:

  1. Tap on the ‘Forgotten password’ button on the sign in screen.
  2. Type in your email address used when you set up your account
  3. We’ll email you a ‘reset password’ link (so check your emails and junk)
  4. Tap on the link, received by email and reset your password
  5. Use your new password to sign into your account
I’m having issues signing in

Check that Recast is available in the country you’re in here. If you’ve just joined, check your spam folder for the verification email. If you’ve forgotten your password, use the ‘forgotten password’ button on the sign in screen.

If you’re still having issues use our Live Chat on the site or drop helpme@recast.tv and email and we’ll get you sorted as quickly as we can.

 

 

Can I cash out my Cast Credits?

Cast Credits are not refundable for cash equivalent. However if you feel you have made a deposit in error, please contact us on customerservice@recast.tv and one of our team will be happy to assist.

Can I personalise the content I see on Recast?

You control the content you see on Recast. You can personalise your account by choosing the Channels you follow, via your account settings. You can also select the type of content you want to see via ‘Categories’ on the left navigation bar on the site, just tap the content you’re interested in – we’ll take care of the rest.

How do I close my account?

Email your request to remove your account to customerservice@recast.tv and we can take care of this for you.

How do I join?

Joining Recast is quick, easy and totally free. You’ll get 25 free Casts just for signing up! Simply click ‘join’, input some basic details or use your Facebook or Google login, we’ll send you a verification code via email or SMS to check you’re not a bot and that’s it – you’re in and can start watching right away.